You do not need a ticket to come to Germany. Your Ukrainian passport is sufficient and third-country nationals who were resident in Ukraine before the 24th of February 2022 are also entitled to use the trains free of charge.

For onward travel within Germany, you will be issued with a free "helpukraine"-ticket in the reception facility.

Further information can be found on this page: Help for Ukrainian refugees (zugportal.de)

Safety note: You don't have to pay for any tickets! Beware of frauds!

You can move freely in Germany. The onward journey by long-distance train to another destination in Germany is free of charge with the #HelpUkraine ticket.  You will find more information here.

All you need to enter Germany is a Ukrainian passport or other identity document. 

Free tickets for long-distance trains are available in the reception facility. These tickets are called "helpukraine" tickets. It will be provided you to your destination, which can also be outside Germany.

If you want to use public transport (S-Bahn, RB, RE, U-Bahn, tram, bus), you need to buy a regular ticket. Please ask the volunteers on site or the staff of Deutsche Bahn.

Yes. Ukrainian refugees only need a passport to enter Germany from Poland, the Czech Republic and Austria. Refugees do not need any train tickets.

If you are travelling to be with friends, relatives or acquaintances on a long-distance train (ICE, TGV, RJX, IC/EC), you can use the free "helpukraine" ticket.

Yes. You can take your children with you. Children aged 0-15 will be included on an adult's ticket.

Yes. You can take dogs with you. Please put a leash on any dogs and make sure they do not disturb other passengers.

A "helpukraine" ticket is valid for 2 days.

The "helpukraine" ticket is valid on all of DB's long-distance trains (ICE, TGV, RJX, IC/EC) and on short-distance trains until reaching your destination. The "helpukraine" ticket can also, within Germany, be used for the return journey in the direction of Ukraine. Authorized users are Ukrainian citizens.