Important telephone numbers:
• Emergency medical service: 112
• Poison hotline: +49 30 19240
• Medical on-call service: 116 117
Pharmacies also have a night and emergency service.
The following are examples of medical emergencies (medizinische Notfälle):
- acute shortness of breath
- acute chest pain
- acute abdominal pain
- acute dizziness
- accidents and injuries
- complications during pregnancy
- acute mental distress
- acute danger of suicide
- drug-related emergency
- allergic shock
- loss of consciousness or coma
In these cases you should seek immediate help by calling an ambulance or going to a doctor or a hospital emergency room.
Important: please ask the staff of your reception centre who is responsible there in case of medical emergencies.
Support for people who were affected by violence and threatened
The Federal Ministry for Family Affairs, UNICEF and other partner organisations have been committed to the since 2016 with the federal initiative . The federal initiative's website provides extensive information and practical materials. As part of the federal initiative, funded by the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth, the partner organisations implement various and thus contribute to the protection of refugees in refugee accommodation.
The hotline 116 016 is available as an important first point of contact for women affected by violence, its environment, and specialists - also in the context of escape and migration. Those seeking advice can contact one of the counselors anonymously and free of charge 24/7. The offerings are available in 18 foreign languages, including Ukranian, Russian, Polish, and English. Advice is given regarding all - including trafficking of women, sexualized and domestic violence, and forced prostitution. If necessary, the counselors put the callers in touch with local support facilities. The "Violence against women" helpline is a nationwide counseling service.
Opinion leaders (multipliers) will be informed by this overview about the current support options of the helpline for women who have fled Ukraine.
The nationwide coordination group against human trafficking e.V. (KOK) offers a Germany-wide o. It also provides i that contain information about the dangers of human trafficking and provide support options for people of all nationalities. The KOK is also involved and raises awareness in the "", a coordinating alliance of over 150 organizations.
The coordination group trains authorities and aid organizations in identifying victims. The local cooperation between the police and the KOK, which is supported by the Federal Ministry for Family Affairs, has been intensified.