Navigation and service

Rapid assistance in case of an emergency

If you become ill or have a medical emergency at night or on a weekend, you have a large network of support services available in Germany. You can find an overview of the most important numbers and services here. 

Important telephone numbers

  • Emergency medical service: 112
  • Poison hotline: +49 30 19240
  • Medical on-call service: 116 117

Pharmacies also have a night and emergency service.

The following are examples of medical emergencies (medizinische Notfälle):

  • acute shortness of breath
  • acute chest pain
  • acute abdominal pain
  • acute dizziness
  • accidents and injuries
  • complications during pregnancy
  • acute mental distress
  • acute danger of suicide
  • drug-related emergency
  • allergic shock
  • loss of consciousness or coma

In these cases you should seek immediate help by calling an ambulance or going to a doctor or a hospital emergency room.

Important: please ask the staff of your reception centre who is responsible there in case of medical emergencies.

You can find more information, including medical vocabulary and telephone numbers here.

Support for people who were affected by violence and threatened

  • The Federal Ministry for Family Affairs, UNICEF and other partner organisations have been committed to the protection of women, children and other vulnerable persons in refugee accommodation since 2016 with the federal initiative "Protection of Refugees in Refugee Accommodation". The federal initiative's website provides extensive information and practical materials.  As part of the federal initiative, funded by the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth, the partner organisations implement various projects and thus contribute to the protection of refugees in refugee accommodation.

  • The hotline 116 016 is available as an important first point of contact for women affected by violence, its environment, and specialists - also in the context of escape and migration. Those seeking advice can contact one of the counselors anonymously and free of charge 24/7. The offerings are available in 18 foreign languages, including Ukranian, Russian, Polish, and English. Advice is given regarding all forms of violence - including trafficking of women, sexualized and domestic violence, and forced prostitution. If necessary, the counselors put the callers in touch with local support facilities. The "Violence against women" helpline is a nationwide counseling service.

    Opinion leaders (multipliers) will be informed by this overview about the current support options of the helpline for women who have fled Ukraine.

    Link

    Protection for forcibly displaced women and children 

  • The nationwide coordination group against human trafficking e.V. (KOK) offers a Germany-wide overview of the specialized counseling centers for victims of human trafficking. It also provides information materials in German, English, and Ukrainian that contain information about the dangers of human trafficking and provide support options for people of all nationalities. The KOK is also involved and raises awareness in the "Welcome Alliance", a coordinating alliance of over 150 organizations.

    The hotline 116 016 is available as an important first point of contact for women affected by violence, its environment, and specialists - also in the context of escape and migration. Those seeking advice can contact one of the counselors anonymously and free of charge 24/7. The offerings are available in 18 foreign languages, including Ukranian, Russian, Polish, and English. Advice is given regarding all forms of violence - including trafficking of women, sexualized and domestic violence, and forced prostitution. If necessary, the counselors put the callers in touch with local support facilities. The "Violence against women" helpline is a nationwide counseling service.

    Opinion leaders (multipliers) will be informed by this overview about the current support options of the helpline for women who have fled Ukraine.

    The coordination group trains authorities and aid organizations in identifying victims. The local cooperation between the police and the KOK, which is supported by the Federal Ministry for Family Affairs, has been intensified.

    Link

    Specialised counselling centres for trafficked persons

  • If you witnessed or experienced war crimes in Ukraine, you can report them to any police station. Your information helps to punish crimes.

    Find out more here.